Open Roads EFS Fuel Card Loves App Not Working - Quick Fix Guide

Bottom Line Up Front

Open Roads EFS cards reportedly do not work with Love's mobile app, with users experiencing functionality issues that may be related to security concerns and transaction processing conflicts between their fleet management system and Love's mobile payment platform. The "Entry Mode not allowed" error you're seeing appears to be related to system restrictions, though the exact cause and whether this is intentional has not been officially confirmed by Open Roads. Your physical card swiping still works because it uses the traditional EFS processing network, which remains fully functional. This appears to be a system restriction rather than a technical glitch you can fix, though Open Roads has not officially confirmed whether this is intentional policy.

Root Causes

The primary reason Open Roads disabled Love's mobile app functionality stems from security vulnerabilities in mobile payment processing for fleet cards. Unlike consumer credit cards, fleet fuel cards require additional verification layers including driver ID verification, odometer readings, and vehicle identification numbers. The Love's mobile app couldn't consistently capture this required fleet data, leading to transaction disputes and potential fraud concerns.

Additionally, there were technical conflicts between Open Roads' real-time fleet management system and Love's mobile payment processing. When transactions were processed through the app, they often bypassed Open Roads' standard authorization protocols, making it difficult to track fuel purchases, apply proper discounts, and maintain accurate fleet records. This created accounting nightmares for fleet managers who rely on detailed fuel reporting.

Some users speculate that cost factors may play a role, though specific fee structures have not been officially disclosed by Open Roads. By limiting purchases to physical card transactions, Open Roads maintains better control over transaction fees and can negotiate better rates directly with fuel providers.

Before You Start

Before attempting any workarounds or troubleshooting steps, understand that this appears to be a system-level restriction rather than a temporary technical issue. Open Roads has configured their system to block mobile app transactions specifically, so no amount of app reinstalling, cache clearing, or device switching will resolve the issue. The error message "Entry Mode not allowed" is generated by Open Roads' servers, not by the Love's app or your device.

Make sure you have your physical Open Roads EFS card with you whenever you fuel up at Love's locations. The card should be in good condition without cracks or worn magnetic strips that could cause reading issues. If your card is damaged, contact Open Roads immediately for a replacement, as the physical card is now your only option for purchases at Love's.

Check with your fleet manager or Open Roads account representative about alternative fuel networks if mobile payment convenience is important to your operation. Some competing fuel card networks still offer full mobile app functionality, though they may have different station coverage or pricing structures.

The Repair Process

Since this isn't actually a repair issue but rather a business policy change, your "repair process" involves adapting your fueling routine to work within the new restrictions. Always carry your physical Open Roads EFS card and use it directly at the pump dispenser. The card reader at Love's stations will prompt you for the same information that would normally be entered through the app - driver ID, odometer reading, and sometimes vehicle number.

If you're experiencing issues with the physical card not reading properly, first clean the magnetic strip with a soft cloth. Swipe the card slowly and steadily through the reader - too fast or too slow can cause read errors. If the card still won't read after several attempts, try a different pump or go inside to have station personnel process the transaction manually if this service is available.

For record keeping, take photos of your receipts immediately after each transaction, as you'll no longer have the convenience of digital receipts automatically stored in the Love's app. Consider using a fuel tracking app or spreadsheet to maintain the same level of documentation you previously had through the mobile platform.

If you frequently fuel at Love's locations and the lack of mobile payment is significantly impacting your operations, contact Open Roads customer service to express your concerns. While they're unlikely to reverse this decision immediately, customer feedback could influence future policy changes or lead them to develop their own mobile payment solution that meets their security requirements.

Professional Help Needed

While this doesn't require mechanical repair services, you may need to work with Open Roads customer service if the card functionality issues persist or impact your operations. They can help you understand alternative fuel networks or negotiate better terms to offset the lost convenience.

If your physical card consistently fails to work at multiple locations, contact Open Roads customer service at their 24/7 support line rather than trying to troubleshoot locally. Card reader issues or account problems require their direct intervention, and Love's station personnel have limited ability to resolve EFS card-specific issues.

Consider consulting with a fleet management specialist if this change is part of broader fuel management challenges for your RV operation. They can help evaluate alternative fuel card programs that might better meet your needs, including options that still support mobile payments while maintaining the security and reporting features required for commercial operations.