So I've got 2 open recalls on my F53 chassis that need to get done, but I'm running into some weird excuses from dealers here in Connecticut. One Ford heavy truck place told me they don't work on motorhomes after September 1st because of "weather" - but it's been like 70-80 degrees! Perfect working weather if you ask me.
Anyone else deal with this kind of pushback? What's my best bet for actually getting recall work done on an F53 around here - are there other types of shops I should be calling instead of just regular Ford dealers?
Try Ford commercial vehicle centers, heavy truck shops, or call Ford customer service directly about recall service. The weather excuse is policy-driven - 70-80F is ideal working conditions.
For F53 chassis recall work in Connecticut, try Fitzgerald Ford in Waterbury, Colonial Ford in Danbury, and Village Ford in Milford - these dealers typically handle commercial chassis work year-round. Since the first dealer cited weather as an issue after September 1st, you'll want to specifically ask about their outdoor service bay policies when calling. Ford recalls must be performed at authorized Ford dealers, so independent RV shops won't be able to help with these specific recall repairs.
You're dealing with a common frustration for F53 motorhome owners - many Ford dealers are hesitant to work on motorhomes due to their size and the outdoor work requirements. The F53 chassis is Ford's commercial truck platform, but when it's under an RV body, it creates logistical challenges for dealers with standard service bays. The weather excuse you encountered is unfortunately common, though as you noted, 70-80°F should be perfectly workable conditions.
Ford recalls are legally required to be completed at no charge to the owner, and they can only be performed by authorized Ford dealerships with access to Ford's warranty system. This means you can't take your motorhome to an independent RV repair shop for recall work, even if they're more willing to work on large vehicles. The recalls you mentioned are likely safety-related, so getting them completed should be a priority.
Before calling dealers, gather your motorhome's VIN number and have it ready - dealers will need this to look up the specific recalls that apply to your chassis. Also prepare a list of questions about their service capabilities: Do they have outdoor service areas? What's their policy on motorhome service during different seasons? Can they provide a timeline for completing the recall work?
You should also call Ford's customer service line at 1-866-436-7332 to get an official list of authorized dealers in your area that can perform F53 recalls. Sometimes Ford corporate can provide additional dealer contacts or even intervene if you're having trouble finding service. Keep documentation of any dealers who refuse service, as Ford corporate may need to address this with their network.
Start by calling these Connecticut Ford dealers that are more likely to handle commercial chassis work: Fitzgerald Ford in Waterbury (203-596-4444), Colonial Ford in Danbury (203-792-4203), Village Ford in Milford (203-877-4534), and Bose Ford in Bristol (860-582-7434). When calling, specifically mention you have F53 chassis recalls that need completion - don't lead with "motorhome service."
If Connecticut dealers continue to refuse service, expand your search to nearby states. Ford dealers in Massachusetts, New York, and Rhode Island may be more accommodating. Tasca Ford in Cranston, RI, and several dealers in the Albany, NY area have good reputations for handling larger commercial vehicles.
Document each call you make, including the dealer name, person you spoke with, and their response. If you encounter multiple refusals, this information will be valuable when escalating to Ford corporate. You can also check with local RV clubs or forums - other F53 owners in your area may have recommendations for dealers who are willing to work on motorhomes.
This is definitely a situation where professional dealer service is required - recalls must be completed by authorized Ford dealers with access to the proper parts, procedures, and warranty systems. However, don't give up if the first few dealers refuse service. Ford has an obligation to provide recall service to all their customers, and corporate customer service can help pressure reluctant dealers.
If you continue having problems, consider contacting the National Highway Traffic Safety Administration (NHTSA) at 1-888-327-4236. They oversee recall compliance and can investigate if Ford dealers are systematically refusing to perform required safety recalls. The Connecticut Department of Consumer Protection may also be able to assist if you're being denied legally mandated recall service within your state.
Help us improve this article by flagging technical issues or inaccuracies.
Was this guide helpful?
Try our free RV calculators and tools to help diagnose and plan your repairs.
Browse RV ToolsWeight calculator, electrical planner, propane estimator & more